Shipping

We ship using DHL Express. Orders over $100 qualify for free shipping. Orders under $100 will cost you $7.

We aim to dispatch your order by the following business day. Once your order is dispatched, we'll email you with the tracking number. Your order should arrive with you 5-8 business days later, depending on your location.

Returns

Any unwanted items can be returned for free within 60 days of your purchase, provided they're unused and in their original packaging.

You will receive a free returns label within your order packaging, plus we'll send it to you on email once we've confirmed your order.

Once your returned items have been received, we'll check them over and refund your original payment method within 5-7 business days. Please allow your financial institution an additional 7-10 business days for the refund to post in your account.

Can I order a sample and return it if it's not suitable?

Individual items can be ordered as samples, which you'll pay for up front.

If they're not suitable for use, samples can be returned to us using the free returns label included in your package. We'll issue a full refund according to our returns policy, provided goods are undamanged and in their original packaging.

If you proceed to place a larger order, we'll refund the shipping cost on your original sample order. Let us know if this is the case by emailing talk@plankhardware.com, then we'll make arrangements.

Can I be notified if a product is coming back in stock?

If a product is available to purchase, this means we have the stock and can dispatch it immediately.

If a product is dispalying the green "Pre-order" button, that means stock is on its way to us. You can confidently secure your order by making payment now. An "Estimated Arrival" date will be displayed when you hover over the button.

If a product is "Out of Stock", it's possible that lead times are up to several months. You can use our "Email When Available" button to sign up for a notification, to alert you when we have new stock.

Feel free to email us at talk@plankhardware.com to discuss any questions relating to lead times.

Will your brass hardware match my other brass home accessories?

Our brass colored hardware is typically manufactured from solid brass, with a protective clear lacquer, so should match complemeny other solid brass accessories. Read more about our materials and finishes here.

Unsure? You can always order a sample to check, then return it if it's not suitable.

Do you offer discounts?

We offer a welcome discount to first time customers who sign up to join our newsletter.

We also offer discounts to trade customers working in construction and interior design. To benefit from trade perks, sign up to Plank Industry. More questions? Drop us a line to trade@plankhardware.com.

Will the supplied screws be the right size for my project?

When shopping for cabinet knobs and pull handles, you can select the length of screws which you'd like to accompany them.

We offer No. 8 machine screws in lengths of ⅝" to 1 ¾" for most cabinet knobs and pull handles.

For reference, 1" is our standard screw size.

Do your products comply with California Proposition 65 regulations?

Proposition 6 requires businesses, like us, to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.

Our brass cabinet hardware contains very low levels of lead (between 1 and 3%). Whilst this small tolerance is considered safe by industry standards across most of the globe, the California Proposition 65 law requires us to warn Californians of the potential dangers of having these products in your home. Where necessary, we will flag the below message on all products that contain lead:

WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

If applicable we'll cover the cost of taxes and duties, so you'll not have to pay any additional fees after your purchase. Easy, right?

We're proud to say that, as of 2022, Plank Hardware is a carbon neutral business. That means we measure the volume of carbon that our total operation produces, then offset it. Read more about our environmental impact here.